Returns & Exchanges
STORE CREDITS AND REPLACEMENTS
You may return any product you have ordered from www.torpinc.com within 7 days from receipt of delivery. Custom and special order products are not eligible for return. Freight charges for returned items are the responsibility of the customer.
Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.
To return any item purchased online please contact www.torpinc.com via email (firstname.lastname@example.org) or telephone (416 968 2768). Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. All items must be returned directly to www.torpinc.com at 245 Davenport Road, Suite 200, Toronto, Ontario, Canada, M5R 1K1.
Items purchased via telephone or in store are eligible for exchange or store credit ONLY.
All goods returned for credit or exchange must be in a saleable condition with original packaging intact.
If the product is out of stock at the time we receive your return; we will offer an alternative product or a credit. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.
All online credits will be completed within approximately 7 days of agreement. All credits will be made according to the original method of payment. Please note that we do not credit the cost of delivery except if your return is the result of an error made by www.torpinc.com.
All discounted items are final sale and cannot be returned for credit.
Please call (1 416 968 2768) or email (email@example.com) to cancel an order.
Cancellations can be accepted on current stock merchandise prior to dispatch.
You can contact us Monday to Friday 10:00am to 4:30pm EST. Outside these hours, you will be able to leave a message and will be contacted the following working day.
Telephone number: 1-416 968 2768